The customer on the other end of the phone asked after a certain book. I asked her what kind of a book it was and her first answer was, "It's not a very big book." Although I didn't do this, I wanted to respond with the following sarcastic retort, "Oh, okay, the not very big book. That narrows it down for me. I know exactly what you're talking about."
I know customers think the employees at a bookstore know it all, but a mere size description over the phone, especially in regards to the inventoryless books lining our shelves, is like searching through a haystack--not looking for the needle--looking for that piece of hay that's not very long, you know a little shorter than the rest.
Ahh, another day in bookland
2 months ago
1 comments:
Not too many more days in bookland. Count 'em on one hand, sweetie!
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